Shipping policy
Shipping Policy
At Journey Rose Beauty, we are committed to delivering your products to you in a timely and efficient manner. Please read our shipping policy for important details about processing times, shipping rates, and delivery expectations.
Order Processing
- All orders are processed within 5-7 business days (Monday through Friday), excluding weekends and holidays.
- Orders placed after 12 PM EST will be processed the next business day.
- During high-volume periods (such as holidays, sales, or promotions), processing times may extend to 3-5 business days. We appreciate your patience during these times.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the weight of your order and the destination. We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 3-7 business days (domestic orders).
- Expedited Shipping: Estimated delivery time is 2-4 business days (domestic orders).
- International Shipping: Estimated delivery time is 10-21 business days. Delivery times vary by country and depend on customs clearance.
Free standard shipping is available on domestic orders over $75.
Shipping Carriers
We use trusted shipping carriers, such as USPS, UPS, and FedEx, to ensure your package arrives safely. Once your order has been shipped, you will receive an email notification with tracking information so you can follow your package’s progress.
Delivery Issues
- Lost or Stolen Packages: Journey Rose Beauty is not responsible for lost or stolen packages once they have been shipped. If your package is lost or marked as delivered but you haven’t received it, please contact the shipping carrier for assistance.
- Incorrect Addresses: Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses due to customer input errors.
International Shipping
Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. Customs policies vary by country, and we advise customers to check with their local customs office for more information.
Shipping Delays
While we strive to meet the delivery estimates provided, Journey Rose Beauty is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
Contact Us
If you have any questions or concerns about your order or shipping, please reach out to us at support@journeyrosebeauty.com. We are happy to assist!